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Call Center

Job Description

Busy Medical Practice is seeking Call Center Agents with prior medical office experience to work in Kissimmee, FL

Responsibilities Include:

  • Managing large amounts of inbound and outbound calls in a timely manner

  • Following call center “scripts” when handling different topics

  • Identifying customers’ needs, clarify information, research every issue and providing solutions 

  • Schedule/reschedule appointments

  • Answer incoming calls

  • Retrieve messages from answering machine and return calls

  • Build sustainable relationships and engage customers by taking the extra mile

Location: Kissimmee, Florida

Benefits Included

  • Salary: Competitive

  • 401K

  • Dental Insurance

  • Health Insurance

  • Life Insurance

  • Paid Time Off

  • Vision Insurance

Schedule

  • 8 hour shift

  • Day shift

  • Monday to Friday

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